Cookie Policy

Last updated: 10 July 2026

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and keep you logged in between visits. We also use similar browser storage (localStorage) for some settings.

How Reviewl uses cookies

We keep our cookie usage minimal and purposeful. The only advertising cookies we use are the Meta (Facebook) Pixel and Google Ads cookies below, and those are only set on the public marketing site if you accept them via our cookie banner.

NamePurposeTypeDuration
next-auth.session-tokenKeeps you logged in to your Reviewl accountEssential30 days
next-auth.csrf-tokenProtects against cross-site request forgery attacksEssentialSession
next-auth.callback-urlRemembers where to redirect you after loginEssentialSession
cookie_consent (localStorage)Stores your cookie consent preference so we don't ask againEssentialPermanent (until cleared)
_fbp / _fbcSet by the Meta Pixel to measure and target our ad campaigns on Facebook/InstagramAdvertising90 days
_gcl_au / _gac_*Set by Google Ads to measure and attribute conversions from our ad campaignsAdvertising90 days

Essential cookies

The cookies listed above (excluding the Meta Pixel and Google Ads cookies) are all essential. They are required for the platform to function — for example, to keep you signed in while you use the dashboard. Without them, the Service cannot work.

Under UK and EU law, we do not need your consent to set essential cookies. However, we still inform you about them for transparency.

Advertising cookies (Meta Pixel & Google Ads)

We run ads on Facebook, Instagram, and Google, and use the Meta Pixel and Google Ads tag on our public marketing pages to measure how those ads perform (e.g. how many people who saw an ad went on to sign up). These share data such as the pages you visit on our site with Meta and Google.

The Meta Pixel is never loaded unless you click “Accept all” on our cookie banner. If you click “Decline optional”, it is never loaded.

The Google Ads tag loads on every visit using Google’s “Consent Mode”, but starts every visitor as declined: it does not set advertising cookies, personalise anything, or share identifiable data with Google unless you click “Accept all”. Until then it can only send Google anonymous, cookieless signals that cannot be tied back to you individually. If you click “Decline optional”, it stays in this fully anonymous state.

Neither the Meta Pixel nor the Google Ads tag runs on logged-in dashboard pages.

You can withdraw consent at any time by clearing your cookie_consent browser storage and declining again when the banner reappears, or via your Facebook ad preferences or Google ad settings.

Review request email tracking

When review request emails are sent to your customers on your behalf, those emails may contain:

  • A 1×1 invisible tracking pixel — this tells us when the email was opened
  • Unique click links — these record when a customer clicked a review link

This tracking is server-side and does not set cookies on your customers’ devices. The data is used solely to provide you with analytics in your Reviewl dashboard.

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

  • View cookies that are stored
  • Block all cookies or only third-party cookies
  • Delete cookies when you close your browser

Note that if you delete or block essential cookies, you will be logged out and the platform may not function correctly.

For guidance on managing cookies in your browser, visit allaboutcookies.org.

Changes to this policy

We may update this Cookie Policy as the platform evolves. We will reflect any changes here with an updated date.

Contact

Questions? Email us at hello@reviewl.co.uk.